Completed Staff Work Seminar


Completed Staff Work: A Habit of Excellence     


are formed in man

by his doing the actions


Completed Staff Work is providing a recommendation to the manager — where nothing needs to be added.  It is a finished product where the leader needs only to make a decision.


Individual contributors who assist the principals in an organization and who are looking to increase their value. Promotion into leadership is learned through follower-ship demonstrated in Completed Staff Work.


The seminars will cover the art and science and practice of providing advice to the decision maker. The staffer will learn the steps in Completed Staff Work: the presentation of a path to solve a problem. At the conclusion the attendee will learn how to provide well thought-out support to the leader to accomplish organizational goals.


April 5, 2017

10am to 2pm.

Lunch will be provided.


Steven P.J. Wood Building

1101 North Highland Street

Arlington, VA 22201



Leaders today have an overload of information and options. Good staff can act as a filter to separate the valuable ‘signal’ from the distracting ‘noise.’ Managers need mature researchers to gather, analyze and consider options then to make a signature-ready recommendation. Leaders do not have time to do these tasks. This takes training.

However, quality instruction for staff is beyond the budgets of most not-for-profits. Leadership Institute is hosting this seminar to help sister organizations to become more effective the execution of their respective goals.


Managers will learn to lead their followers–and followers will learn to lead their managers.

How Much:

The course is available at no charge, but space is limited. Register here.

Contact Ben Woodward for questions on logistics.

Contact Jack Yoest for questions about the seminar content.


Completed Staff Work: A Habit of Excellence

This seminar will be divided into four sections:

    1. Defined — What is Completed Staff Work?
    2. Problem — Why Completed Staff Work?
    3. Path – How to Manage Completed Staff Work?
    4. Presentation — How Do I Manage My Manager?

Part One of Four: Defined – What is Completed Staff Work?

  1.  CSW Defined  published in the 24 January 1942 edition of the Army Navy Journal.

a.  The one word that describes Completed Staff Work is “Anticipation.” The representative-statue would be Rodin’s The Thinker. The “patron saint” would be Radar O’Reilly.

b.  Completed Staff Work is doing the work so that the manager can make a decision.

c.  It is a finished recommendation, there is nothing to add under the constraints of,

  1.  Time
  2. Talent
  3. Treasure

2.  CSW Examined

a.  Management of the Problem: Plan, (what); organize, (who); lead/motivate (why); and control (measure).

b.  Acting as the Manager’s Deputy, Doing what the Boss would do if he had unlimited time. As a deputy using,

1.  Power; the ability to influence

2.  Authority; appointed or implied

Deep Space 9 video

Cupcake Wars Sweet Lobby FoodNetWork


Part Two of Four: Problem — Why Completed Staff Work?

Radar O’Reilly in M*A*S*H shows anticipation and action. The only work that his boss does is to make decisions. Video

M*A*S*H clip

1. Introduction Bumper
2. Signing
3. Anticipate
4. Blank Check
5. Protect the Boss
6. Sign for the Boss

  1. Virtue as habit
  2. Organization Effectiveness
  3. A Problem defined is half solved
  4. Self-interested, rightly understood
  5. Always volunteer
    b. Make the boss look good; make him ‘dispensable’
    c. Love the process; the numbers will follow
  6. WIIFM
  7. Increased value to the manager
    a.  Low maintenance
    b.  Trust



Part Three of Four: Path – How to Manage Completed Staff Work?

Git-R-Done, Larry the Cable Guy

Stop the Dithering Boss

  1.  Debate

a. Numbers
b. Persuasion
c. Alliances

2.  Decide

a.  Options
b. Results
c. Deadlines

3.  Do

a. RedLine
b. Debate stops
c. Execution begins

Get promoted; be your manager’s deputy

1.  Child

a. Quiet
b. Noisy
c. Nervous

2.  Teen

a.Suggests action
b. Awaits approval
c. Monitored close

3.  Adult

a. Takes action
b. Informs
c.  Loose monitoring


Part Four of Four: Presentation — How Do I Manage My Manager?

I agree with you, I want to do it, now make me do it,

President Franklin Delano Roosevelt, 1932

Persuasion, Video Case Study, Last King of Scotland

CupCake Wars Food Net Channel Sweet Lobby

Gorsuch Nomination Blackwell Yoest

Staff recommendations will be “bought” with

Connection — rapport

Character — integrity

Confidence in your recommendations

1. Connection — Rapport

a.  Trust
b.  Like
c.  Respect
d.  One Buyer
e.  Manager sets priorities

2. Character — integrity

a. You would sign your name to your own recommendation.
b. You execute your manager’s decision as if it were your own.
c. You are accountable to a ‘great cloud of witness…”

3. Confidence — success

a. Track record of achievement
b. Wide support/Multiple influencers
c. value to the manager

4. Influence/Network

a. Yours
b. Your Boss
c. Peers external
d. Support Staff internal

5. Sales is the transference of emotion

a. Communication
b. Define the problem in one sentence
c. Solution
d. Close/Sign/OK
e. Credit everyone
f. Update


Instructor:  Jack Yoest

Jack Yoest Your Business Professor

Jack Yoest
Your Business Professor

Jack Yoest

John Wesley (Jack) Yoest Jr., is a Clinical Assistant Professor of Management at The Catholic University of America. Professor Yoest is a senior business mentor in high-technology, medicine, non-profit and new media consulting.

His expertise is in management training and development, operations, sales, and marketing. He has worked with clients in across the USA, India and East Asia.

Professor Yoest teaches graduate business students at The Catholic University of America. He is also the president of Management Training of DC, LLC.

He is completing two books, The Memo: How the Classified Military Document that Helped the U.S. Win World War II Can Teach You How to Succeed in Business and Management by The Book: 365 Daily Bible Verse & One-Minute Management Lessons for the Busy Faithful.

He has been published by Scripps-Howard, National Review Online, The Business Monthly, The Women’s Quarterly and other outlets. He was a columnist for Small Business Trends, and was a finalist in the annual 2006 Weblog Awards in the Best Business Blog category for Reasoned Audacity at, which covers the intersection of business, culture and politics. The blog has grown to receive over a million unique visitors in five years.

His publications are linked here:

Professor Yoest served as a gubernatorial appointee in the Administration of Governor James Gilmore in the Commonwealth of Virginia. During his tenure in state government, he acted as the Chief Technology Officer for the Secretary of Health and Human Resources where he was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit.

He also served as the Assistant Secretary for Health and Human Resources, acting as the Chief Operating Officer of the $5 billion budget.  Prior to this post, Professor Yoest managed entrepreneurial, start-up ventures, which included medical device companies, high technology, software manufacturers, and business consulting companies.

His experience includes managing the transfer of patented biotechnology from the National Institutes of Health to his client, which enabled the company to raise $25 million in venture capital funding.  He served as Vice President of Certified Marketing Services International, an ISO 9000 business-consulting firm, where he assisted international companies in human resource certification.

And he also served as President of Computer Applications Development and Integration (CADI), the premier provider of software solutions for the criminal justice market.

Professor Yoest served with Menlo Care, a start-up medical device manufacturer. While at Menlo, he was a part of the team that moved sales from zero to over $12 million that resulted in a buy-out by a medical division of Johnson & Johnson.

Jack Yoest The Memo

Jack Yoest
The Memo

Professor Yoest is a former Captain in the United States Army having served in Combat Arms. He earned an MBA from George Mason University and completed graduate work in the International Operations Management Program at Oxford University.

He has been active on a number of Boards and has completed 26.2-mile marathon runs.  Professor Yoest and his wife of 27 years, Charmaine Yoest, Ph.D., is Assistant Secretary of HHS and former CEO of a public interest law firm.

They live in the Washington, DC area with their five children. Their eldest daughter is an NCAA National Crew Champion and four-time ACC Champion at The University of Virginia. Their eldest son is a pitcher at The College of William & Mary and Colonial Athletic Association (CAA) Champion. Their middle daughter rows at Bucknell University and a Patriot League medalist. Their two younger children are uncommitted.


Completed Staff work Prezi presentation

Deep Space 9 video

Cupcake Wars Sweet Lobby FoodNetWork

Radar O’Reilly in M*A*S*H shows anticipation and action. The only work that his boss does is to make decisions. Video

Gorsuch Nomination Blackwell Yoest

Leadership Institute Prezi Goal Setting, Delegation and Communication



Completed Staff Work Leadership Institute 5 April 2017

The one word that describes Completed Staff Work: _______________________

Rodin’s statue The _________________________ is the symbol for CSW.

Why is Radar O’Reilly from M*A*S*H the ‘patron saint’ for CSW?

The three steps in CSW, R ____________, O____________, R_____________

CSW is a Finished Product. Explain.

Your manager’s desk is a pyramid. What does that mean?

What do managers get paid to do?

Power is the ability to ________________________.

Authority is _________________________________.

Always V________________________________.

Goal in CSW is to become the manager’s d___________________.

How can we spot an organization that has CSW?

The boss will “buy” a recommendation with,


Your work “family”




Explain GitRDone!


The Memo original undated The MacArthur Memorial Norfolk, Virginia

The Memo
original undated
The MacArthur Memorial
Norfolk, Virginia


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