Avoid Being Outsourced: Here’s How
If it’s not Core, It’s going off-shore.
Every business has Core functions and Critical functions. It is the smart knowledge worker who knows the difference.
Start with this:
Does my job add value face to face with Benjamin’s?
If not, your job might soon be replaced with Gandhi’s. Or Mao’s.
For example, I outsource all my tech needs to Geek Squad at Best Buy. An “Agent” comes to my office or home, eyeballs my pilot errors, walks around, makes recommendations, and sells me stuff. And bills me Benjamins for the service.
(Yes, Your Business Blogger once had CIO duties at a billion dollar enterprise. Which means I can really, really screw up a network.)
Anyway, if you are in a cubicle and never see a check writing customer, leave. Somewhere, someone in your company is shaking hands with a client, at this very moment. You must physically touch that customer, too.
And I don’t mean a phone call touch. I got a call center in Bangalore that does that. You must press a pound of flesh, not the pound button.
eMail me with your situation and I might use it as a case study. Or not. But you will get some Free Consulting as an Alert Reader.
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Thank you (foot)notes:
Geek Squad 24 Hour Computer Support Task Force
Full Disclosure: Your Business Blogger has consulted with outsourcing companies in India.