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23 Responses

  1. Caroline Melia says:

    Professor Yoest,
    I really enjoyed your Prezi video and understanding how the story from The Memo of two air-craft carriers (or, in other words, war-machines) throughout WWII is ultimately an exercise of leadership and followership. It is so important that managers understand this dynamic relationship so that their staff will be able to work cohesively with one another to provide their boss with perfect recommendations. The individual contributors fist must do research in terms of evaluation of what could go wrong, and then next must come up with options regarding the direction the boss could take. From these options, staff members work to provide a perfect recommendation to the boss. Because time moves so quickly, the boss must be able to trust in the staff’s recommendation. The goal of the staff is to make sure that nothing is left of the boss’ desk: meaning that there is nothing to add when the staff members provide him with a recommendation. This video really displayed how exactly to be a valued member of the boss’ team, through exemplifying Completed Staff Work in anticipating what it is the boss needs.

  2. Jake Scoblick says:

    Perfection is not always something that needs to be achieved, whether that be the products one buys or a ship needing repairs. At the end of the day, it is about getting the job done. All work or objects have a goal to achieve. Since the US Navy’s goal was to get the ship functional versus the Japananesse’s goal to make it good as new, the US got the ship to do its job. The American’s realized this goal and started repairs as it was heading to a naval base using completed staff work. They anticipated that they would need this ship as fast as possible and got it working in record time due to this.
    The boss is a very busy man and you have to manage your manager by not leaving anything on his desk. The manager never has enough time and your job is to maximize his time. Completed Staff work is only done when there is no other work to be done. In the military, there is a clear hierarchy and everyone knew their roles and what was expected of them. It is crucial that the staff is loyal and trusts the leadership especially in situations like WWII because as a leader you have men’s’ lives on the line. When you have that they can achieve something like getting a damaged carrier running in 3 vs 90 days.

  3. Mitchell Wade says:

    A healthy relationship with your boss begins with you asking questions to know the most efficient way possible to complete a task. As explained in the informational prezi, the workers upon the ship knew the most efficient way to complete repairs within the 72 hour period would be to work in extremely dangerous conditions. Granted that your average job won’t require you to put your life on the line, this is a prime example of what completed staff work looks like. In completed staff work, all that is required is that the staffer researches opportunities to then present to the boss. The boss is there to approve these options and it is your responsibility to act on them. The biggest challenge that managers face is the lack of time in the day. Your job as a completed staffer is to limit the amount of paperwork your boss has on his or her desk. Making your bosses life easier will likely make your life easier as well. By showing your boss that you contribute ideas and understand instructions will greatly improve your boss’ trust in you. As seen in the video, teamwork and maximizing efficiency is what your boss cares about the most. Anticipating that will help you tremendously in the workplace.

  4. Sophia Zignego says:

    I enjoyed the historic yet applicable application of this lesson to the world of Completed Staff Work! In my opinion, the fact that Completed Staff Work originated in war-time shows the method’s effectiveness. In a high-stake environment with life and death on the line, Completed Staff Work proved to be an effective way to motivate people to do the work needed of them. When an individual anticipates the supervisor’s needs, they focus on their work and contribute to the collective goal. In addition to the importance of the anticipation shown by the crew of the ship, they also possessed flexibility. Unlike the Japanese, the flexibility (coupled with anticipation) allowed the team to break protocol and fix the boat. If they had followed protocol, they would have been waiting on a 90-day repair. After arriving and the ship was less than perfect, what had mattered was their initiative to fix the ship. When directed to complete repairs in 72 hours, the crew once again anticipated what they needed to do and had the flexibility to achieve it. Completed staff work enables each individual to do their best work and allows the manager to make the decision. The initiative taken by the crew to break protocol prompted the decision to fix the ship in 72 hours and therefore enabled the team to do their best work. Completed Staff Work, at its best, is a virtuous cycle of anticipation, flexibility, and completion.

  5. Austin Kane says:

    Professor Yoest,

    I thoroughly enjoyed your presentation from The Memo and your discussion on the dynamic relationship in regards to fellowship and leadership, and how they affect the advancement towards organizational goals. The relationship between the leaders and the staff should produce a work environment that is very open for discussion between both levels of the organization. With this relationship, these staffers will feel comfortable to correct their boss and managers, and also offer them the correct recommendations they need to work fluidly. I love how to used aircraft carriers as the “vehicle” to explain the relationship of completed staff. These war machines were severely damaged, and both said that these aircrafts needed a few months to heal. However, on its way back to Hawaii, the one warship was repaired on the way home. It was not the best repairs, however it was accelerating the work that needed to be completed. Because of these staffers, they had this Warship repaired in under a week which is incredible because they thought they needed 90 days. These staffers made sure nothing was left for the commander to figure out. Staffers in any business should be working to reduce the amount of work that their manager needs to complete; make sure their desk remains empty. This video successfully illustrated how a staff should work for their manager.

  6. This video is required viewing by my students at The Catholic University of America.

  7. Isabel Rodriguez says:

    Leadership and Followership work together and form a crucial dynamic relationship in order to achieve Completed Staff Work. This relationship primarily focuses on managers and their direct reports. It is crucial for staff, the followership, to collect information, rationalize and come to the best possible advice or options to present to the boss, leadership. After this process has been completed, the boss is left with simply one task, to decide. At the heart of Completed Staff Work is anticipation. It is the staff’s role to anticipate what needs to be done for the company and their boss. They must think towards the future and complete any tasks they can anticipate being of value in the future. Additionally, understanding the boss’s intent and mindset in order to best recommend advice. In order for the staff, the followership, to perform to the best of their ability, they must “think”. Thinking allows for ideas and knowledge to flow, with the collaboration of the staff interchanging ideas, they will have the ability to present the best possible advice to their boss. This important aspect allows for the organization to succeed as a whole. In other words, without clear communication an organization cannot thrive.

  8. James Verby says:

    The USS Yorktown, once arrived in Pearl Harbor was only in dry dock for less than around 48 hours, then she sailed again. This was Completed Staff work because as you stated, the crew got started on the work right away as they sailed home, they did actions and took recommendations without waiting for the shipwrights/ experts at Pear Harbor. This made the work list must smaller. On the other hand, according to Japanese reports, the Sh?kaku almost sank on the way home, due the unwillingness of the crew and officers to go against the traditions chain of command and make more serious repairs. They were thinking of the ship, not the war. The United State officers were already thinking of the next conflict and after the battle where the United States lost another carrier, the USS Lexington. The Americans were thinking of the bigger picture and taking action because they need every ship they could get at the moment, so that is why they started repairs. Thus the ship was able to participate in the Battle of Midway where she made significant contributions, but ultimately was sunk in the process. Completed Staff Works, is thinking of the bigger picture, from the subordinates view, and taking actions for anticipate the needs of their commanders

  9. Joe Spalding says:

    The biggest takeaway I have from this video is – you will not be able to anticipate if you do not put in the effort. As previously discussed, Completed Staff Work is only when the staffer is doing the research, creating the options, and providing the recommendations. If these three steps are followed carefully, there will be nothing to add. As the video states, a boss tends to promote people that they value, because they do all the work upfront before delivering the recommendations. If you put in the effort to anticipate your boss’ wants, your proposals will be appreciated more. Another aspect of CSW is the “dynamic relationship” between leadership and followership. Leaders will follow the advice from effective staffers. Staffers are supposed to follow the boss’ orders, but do not just be a follower. It is expected of the staffer to lead the boss in the right direction. A new takeaway I have is – don’t leave extra, unnecessary work for your boss. If you have a recommendation, put in the effort to persuade your boss to sign-off on it. They will see your enthusiasm and want to promote you. Professor Yoest tends to go back to the origin of CSW, but it can and should be implemented in most situations.

  10. Katherine Hurd says:

    The relationship between fellowship and leadership is crucial in order for tasks to get done efficiently and effectively. Through the concept of anticipation, the staff is identifying the needs and objectives of their boss and making it easier for these things to get done. This environment of anticipating for the boss and presenting them with ideas through research and recommendations creates a workspace where staff is aiding their boss and thus helping themselves. When you know how to make the boss look good and make their job easier, it makes you look good as a staffer and guides you to a higher position down the road. I enjoyed your example of the aircraft carriers and how the staff anticipated the repairs that needed to be done and got them done in under a week. Staff anticipated that their command would need this repaired and did so quickly and independently. This example goes to show that when the staff anticipates, stuff gets done and it looks better on the boss and company as a whole. As a future staffer for a company, it is important to understand what is on my boss’s report card and anticipate what they need to be done. Therefore, I can offer recommendations and outwork my fellow colleagues through the tools learned in Completed Staff Work.

  11. Fernando Guerrero says:

    The one word that described Completed Staff Work is anticipation. It can be defined as avoiding the unexpected, by identifying opportunities and threats to the organization and then bring the warnings or good news to the attention of the boss. The most efficient and best leaders understand the importance of a dynamic relationship in the workplace, and it is done by making recommendations and where the boss just decides on the recommendation that staffers give him. In the Prezi video, we see a great example on anticipation and how it describes completed staff work. The crew members in the ship, anticipated the work that needed to be done, and did most of the work knowing what the organization needed but didn’t ask for permission to their superiors, just because they were running out of time. From this, I learned that staffers need to make the most effective and perfect recommendation, and the only thing that the boss needs to do is to decide for approval. This video displayed the importance on how staffers need to anticipate and conduct their own research in order to effectively finish CSF.

  12. Aris Magoulas says:

    Leadership and followership is a truly dynamic relationship that requires both managers and subordinates to perform at high levels. The idea of followership requires subordinates to manage up to leadership and their managers/supervisors, making their decision making duties as perfect as possible. In the example of the two battleships followership is exemplified by the ability of the American subordinates to anticipate the need for the battleship to be ready for the next battle. This anticipation won the US a battle and lead to the eventual victory of the entire war. The subordinates were able to manage up and give leadership the best possible chance to take the proper course of action. This historic example was perfect to introduce this concept as the results of proper anticipation are immediate in war time and normally the results are not obvious for much more time (especially in the case of corporations or businesses.

  13. Austin Moxham says:

    Professor Yoest,

    Thank you so much for creating this video about our MGT 302 course. I was very fascinated by all the information you provided especially the WWII story of the crews of the Yorktown and the Shokaku because they offered a clear example of how Completed Staff Work is carried out. I thought you thoroughly summarized all of the important aspects that contribute to Completed Staff Work and why, in general, the practice of it is extremely effective in the relationship between managers and their direct reports. However, what impressed me the most about the video was your discussion about the keyword of Completed Staff Work which is “Anticipation.” In my opinion, and I think we can both agree, this concept is the element that primarily drives Completed Staff Work because the staffers foresee a problem in the course of business or discover a better strategy to achieve organizational goals and understand what their boss needs to make a decision and implement a new plan. From there, the staffers do the research and work out all the alternative scenarios to ultimately present a finished recommendation to the boss for approval. Essentially, the direct reports are always one step ahead or “alert” so that their managers have less work and can make effective decisions when necessary by simply signing off on staffer-prepared solutions. However, this level of efficiency cannot be achieved without the cooperation of leadership and followership, which is another central aspect of Completed Staff Work. This mutual relationship is exemplified in how managers can successfully lead the business by trusting or “following” the recommendations of their teams of subordinates, while simultaneously, the staffers become esteemed followers by “managing their managers” or apprehending what they need and completing the necessary work to help them make the best decisions. As Truett Cathy affirmed regarding the importance of these complementary principles to effectual management, “To excel at leadership you must first master followership,” which epitomizes the bona fide ethos of Completed Staff Work.

  14. Isabella Lay says:

    Professor Yoest,

    I appreciated learning more about the battle ships, as mentioned in the beginning of “The Memo” and how they were the perfect example of anticipation. Especially in the military, I imagine anticipation is even more important. In any position, one needs to always anticipate the next move so that they can stay ahead rather than fall behind. Anticipation also helps the worker to make sure all their bases are covered and that there is no work unfinished. Also agree that the relationship between the leader and staff is very important. Staffers are assigned to work on the research that helps develop options. Leaders are tasked with the responsibility of deciding which of those recommendations is the best option, the one the company will move forward with. Ultimately it is the job of the leader or manager to make the final decision. As staffers, our recommendations need to be concrete, they need to be solid. Should be well researched and without missing parts. While the boss makes the decision, the staff influences which decision should be moved forward. The job isn’t to create more work for the boss but to make their work easy. Again, following in line with our teachings of becoming indispensable.

  15. Chris Talamini-Kelemen says:

    The historical lesson here on World War II battles disguises a much more important takeaway that employees can use to improve their performance at work. Employees can become more effective and efficient when they learn the important concept of anticipation. Anticipation is incredibly important in environments like the military, but also in business-related environments. When employees anticipate the needs of their supervisors, they will complete tasks and provide the necessary information that their managers will need. Supervisors often hold the responsibility of decision-making, so employees can lead through followership by providing managers with the necessary information that their supervisors need to make decisions.
    Anticipation is also an important concept to understand for organizations when conducting external analysis. Companies should anticipate the needs of their target customers (or whoever they serve), and they should anticipate the behavior of their competitors. By anticipating what others need or will do, individuals can better tailor their own work to be more successful.

  16. Matt Long says:

    Completed Staff Work is an excellent resource illustrating the powerful relationship between leadership and followership. For the advancement of strategic goals, the key is to anticipate. There are three important consecutive steps : (1) to research and evaluate, (2) develop options and alternatives and (3) make recommendations. A course of action is imperative for all organizations. Being innovative, identifying problems and finding solutions is necessary in a business or on a battlefield. The Prezi Video on Completed Staff Work illustrates perfectly the historical significance of staff working together on a common goal. During WWII, the Americans worked toward the collective goal of repairing their ship to a functioning level anticipating the need for it as soon as possible. The Japanese were not flexible and did not take the initiative needed at sea to begin making repairs using their “staff work”. Thus, not fixing their craft in a timely manner to use effectively in battle. The initiative taken by the US crew was invaluable to the strategic goal of winning. Time management is essential as it moves so quickly. The diligent and efficient use of time builds trust and strengthens relationships. Both leadership and followership are essential to Completed Staff Work in the business world, on the battlefield and in life.

  17. Omar Alakeel says:

    Professor Yoest,
    I very much enjoyed the Prezi video and how it made the real connection of Completed Staff Work between what we have been learning so far in business and management and the other application of Completed Staff Work; the military. The story of the two aircraft carriers as a very clear example of Completed Staff Work’s effect and the result and advantage it could gain you either on the battlefield or in business, the anticipation made by the staff of the USS Yorktown as to get the ship back online, not necessarily perfect, but good enough for it be back in the ocean and ready to continue its job. Whilst the job of the manager, Admiral Nimitz, to make the correct decision of just bringing the ship back online and knowing that he does not have three months, as the engineers predicted, but only a few days and he did not need the USS Yorktown to be back to being perfect again but only good enough to do the job. The correct decision making by the manager and the anticipation by the staffers really shows the importance of Completed Staff Work.

  18. Maysen Elliott says:

    The story of the two aircraft carriers is very spectacular because as Professor Yoest said, time is a very limited resource. Even though Japan was able to get take its time to get everything running properly and well, the US didn’t have that time. Decisions must be made, even if they do not follow protocols or do not seem reasonable. In the concept of war, the reason is not always a good enough variable. Lives are at stake and enemies are constantly on the move. This means there is no time to sit down and think every possibility out. The decision to have the American Air-craft carrier up in running within 72 hours was the best that could have been made during that time because there is no time for something as valuable as an air-craft carrier to sit still and be a useless asset. In business, this is the same thing. If equipment goes down that is valuable to production and the progress of the company. A manager needs to know this information and given the best suggestions for being able to get everything back on progress as soon as possible. This will not only benefit the business and the manager but also anyone who is presenting and suggesting for the manager to make that call.

  19. Christopher Le says:

    Watching this prezi video was an assignment given at the beginning of the semester, but I cannot stress enough how important being able to view it in the middle of the semester is. On the first day, this video along with the short syllabus YouTube video served as simple introductions to Completed Staff Work, but now the prezi video is more of a concise case study that we can analyze with our newfound knowledge of the concepts that define CSW.
    Of course, an overarching theme in both the video and the class is the distinction between leadership and followership. We have seen this topic in great detail in the HBR article and The Memo, and the example of WWII is a strong look into its effectiveness. In this case, strong followership is anticipating the time needed to bring the Yorktown back to full repair to be re-employed and acting upon it without inhibitions, and strong leadership is the leniency, trust, and risky decision making needed to command the fleet in a predicament.
    Not mentioned in the video are key CSW topics that we learned in The Memo. In particular, the staff was able to balance effectiveness and perfection to reach an outcome for the country. Effectiveness is the accomplishment of organizational goals, and at the expense of certain safety protocols, the staff was certainly able to fulfill these goals: get the Yorktown back in shape as fast as possible and win the war. In contrast, Japan was not able to meet this balance, as they prioritized perfection over everything else. While their repairs to the Shokaku may have been more effective with many more months of time on hand, effectiveness in this situation played hand-in-hand with timeliness, and the US staff was simply more adept at understanding and anticipating it.

  20. Anisabella Sikaffy says:

    Professor Yoest,

    I really enjoyed this video and find it really helpful and useful to better understand our course. Leadership and followership are really important when it comes to the work dynamic and efficiency in the workplace. The relationship between the leader and staff needs to be in full communication and open for discussion so that the work can be anticipated. The example you used really showed the effect that communication really has and how anticipation won the US a battle. The staff must work on different options and solutions to provide their leaders with solid plans so that everything runs smoothly and effectively. But another important factor is the trust that leaders need to give their staffers since they must follow what the staffers researched.

  21. Tyler says:

    I completely making the most of your introduction from The Memo and your conversation on the unique relationship concerning association and administration, and what they mean for the progression towards authoritative objectives. The connection between the pioneers and the staff should deliver a workplace that is extremely open for conversation between the two levels of the association. With this relationship, these staff members will feel good remedying their chief and directors and furthermore offer them the right proposals they need to work smoothly. I love the wonderful way to the utilized plane-carrying warships as the “vehicle” to clarify the relationship of finished staff. These conflict machines were seriously harmed, and both said that this airplane required a couple of months to recuperate. Notwithstanding, on its way back to Hawaii, the one warship was fixed in transit home. It was not the best fixes, anyway it was speeding up the work that should have been finished. In light of these staff members, they had this Warship fixed in less than seven days which is mind-boggling on the grounds that they thought they required 90 days. These staff members ensured nothing was left for the leader to sort out. Staff members in any business ought to be attempting to decrease the measure of work that their supervisor needs to finish; ensure their work area stays unfilled. This video effectively represented how a staff should function for their administrator.

  22. Tyler Raftery says:

    I completely making the most of your introduction from The Memo and your conversation on the unique relationship concerning association and administration, and what they mean for the progression towards authoritative objectives. The connection between the pioneers and the staff should deliver a workplace that is extremely open for conversation between the two levels of the association. With this relationship, these staff members will feel good remedying their chief and directors and furthermore offer them the right proposals they need to work smoothly. I love the wonderful way to the utilized plane-carrying warships as the “vehicle” to clarify the relationship of finished staff. These conflict machines were seriously harmed, and both said that this airplane required a couple of months to recuperate. Notwithstanding, on its way back to Hawaii, the one warship was fixed in transit home. It was not the best fixes, anyway it was speeding up the work that should have been finished. In light of these staff members, they had this Warship fixed in less than seven days which is mind-boggling on the grounds that they thought they required 90 days. These staff members ensured nothing was left for the leader to sort out. Staff members in any business ought to be attempting to decrease the measure of work that their supervisor needs to finish; ensure their work area stays unfilled. This video effectively represented how a staff should function for their administrator.

  23. Professor Yoest,

    The Prezi video was very enjoyable and informative. It shed a new outlook on how vast Completed Staff Work can be used in so many different ways than a traditional business aspect. Having the correct research and leadership can help your team win the “battle”. The historical aspect really helped for me to visualize and actually see how Completed Staff Work can be put into action. It was also a very interesting event you explained. One of the takeaways is being able to have the resources to lead your team to be the most efficient and productive team they can be.

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