Customer Service System Design Matrix by Jack Yoest · July 28, 2016 The more important the sale, the greater need for human interaction. The lower the cost, the less critical human interaction. Customer Service System Design Matrixcirca 1995source: unknown
Management Training: Save the Dates in Baltimore, DC & NYC; Watch The Video Clip March 12, 2008 by Jack Yoest · Published March 12, 2008
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