Customer Service System Design Matrix

by Jack Yoest · July 28, 2016

The more important the sale, the greater need for human interaction.

The lower the cost, the less critical human interaction.

Customer Service System Design Matrix
circa 1995
source: unknown

You may also like...

• Walking The Red Carpet; In 7 Easy Steps.

  May 1, 2006

   by Jack Yoest · Published May 1, 2006

• The Carnival of Marketing is Coming

  February 28, 2006

   by Jack Yoest · Published February 28, 2006

• Exxon and Global Warming and Capitalism

  February 17, 2007

   by Jack Yoest · Published February 17, 2007