Customer Service System Design Matrix by Jack Yoest · July 28, 2016 The more important the sale, the greater need for human interaction. The lower the cost, the less critical human interaction. Customer Service System Design Matrixcirca 1995source: unknown
Professor Robert P. George is Personally Opposed to the Killing of Abortionists June 4, 2009 by Jack Yoest · Published June 4, 2009
Two Sides of Advertising: Very Good & Very Bad July 25, 2008 by Jack Yoest · Published July 25, 2008 · Last modified August 12, 2016
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